Support

A question, a problem, a suggestion? The Neaara team replies by email, usually within 2 working days.

contact@neaara.com

Frequently asked questions

How do I manage or cancel my subscription?

On iPhone, open Neaara → Profile → Subscription → “Manage or cancel my subscription”, or iPhone Settings → your name → Subscriptions. Access stays active until the end of the paid period.

I changed phones — how do I get my subscription back?

Sign in with the same Neaara account, then Subscription → “Restore purchases”.

How do I delete my account?

In the app: Profile → Settings → “Delete my account”, at the bottom of the screen. Deletion is permanent. You can also email us at contact@neaara.com.

How do I report a profile, an opportunity or a company page?

From the page concerned, use “Report”. Every report is reviewed by the Neaara team. You can also block a profile.

Who can see my location?

Members around you see an approximate position, according to your visibility settings. You can become invisible at any time from the map or Settings → Visibility.

How do I change the app language?

Profile → Settings → Language: Français, English, or your iPhone’s language.


NEAARA

SOU — 47 rue Vivienne, 75002 Paris, France

contact@neaara.com